Privacy Policy Last updated: Sept 14, 2025
We are committed to protecting your privacy and being transparent about how we handle your personal information. This policy explains our data practices in clear, straightforward language.
Privacy Policy
Data We Collect
We believe in collecting only what's necessary to provide and improve our service. Here's what we collect and why:
Information You Provide
- Contact information - when you use our contact form or subscribe to updates
- Communication data - when you email us or request support
- Feedback and reviews - when you share your experience with our guides
Automatically Collected Information
- Usage data - how you interact with our website and which guides are most helpful
- Device information - browser type, device type, and approximate location (city level)
- Cookies and similar technologies - to improve your experience (see our Cookie Policy)
Important Note
We do not collect sensitive payment information. Vodafone top-ups are processed through official channels, and we never handle your financial data directly.
How We Use Your Information
We use your data responsibly to provide, improve, and personalize our service:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Providing guidance and support | Contact details, communication history | Legitimate interest |
| Improving our content and website | Usage data, device information | Legitimate interest |
| Personalizing your experience | Cookie data, preferences | Consent |
| Security and fraud prevention | IP address, device information | Legitimate interest |
| Legal compliance | As required by law | Legal obligation |
Data Protection & Security
We take the security of your information seriously and implement appropriate measures to protect it:
Our Security Measures
- SSL encryption across our entire website
- Regular security assessments and vulnerability testing
- Limited access to personal data on a need-to-know basis
- Secure storage systems with encryption at rest
- Regular staff training on data protection
Data Retention
We retain your personal information only for as long as necessary:
- Contact form submissions: 2 years
- Newsletter subscriptions: Until you unsubscribe
- Website analytics: 26 months
- Communication records: 3 years
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for the website to function properly. These include:
- Session management cookies
- Security and fraud prevention cookies
- Cookie consent preferences
Analytical/Performance Cookies
Help us understand how visitors interact with our website:
- Google Analytics (anonymized data)
- Heatmaps and session recordings (aggregate data only)
- Performance monitoring cookies
Marketing Cookies
Used to make advertising more relevant to you:
- Google Ads conversion tracking
- Remarketing cookies (if you consent)
- Social media advertising cookies
Cookie Control
You can manage your cookie preferences at any time through our cookie banner or by visiting our Cookie Policy page.
Your Privacy Rights
You have important rights regarding your personal data:
Access and Information
- Right to know what data we hold about you
- Right to access your personal information
- Right to know how we use and share your data
Control and Choices
- Right to correct inaccurate data
- Right to delete your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@vodafonetopupguide.example.com. We respond to all legitimate requests within 30 days.
Policy Changes
We may update this privacy policy from time to time to reflect:
- Changes in our practices
- New services or features
- Legal or regulatory requirements
When we make significant changes, we'll notify you through:
- A notice on our website
- An update to the "Last updated" date at the top of this policy
- Email notification (for major changes)
Change History
September 14, 2025: First published. Created comprehensive privacy policy reflecting our current practices.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: privacy@vodafonetopupguide.example.com
Post: 12 Hillside Cres, Beeston, Nottingham NG9 3AB, UK
Phone: +44 7764 753395
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).